Terms and Conditions



Conditions of Supply of Services



FestivalPro is made by Turtle Networks

Turtle Networks Limited is a provider of internet and software related services including: dedicated, virtual and co-located server hosting, cloud hosted software, software engineering, security and domain name services.


These Conditions set out the terms under which Turtle Networks will provide Services to the Client (as such terms are defined below).


These Conditions will be supplemented by the Service Level Agreement and the Order Confirmation Form which sets out specific details relating to services requested by the Client and, as so supplemented, will apply to the exclusion of any other terms and conditions including any which the Client may attempt to introduce.


To the extent that the Client is deemed to be a consumer (as defined by the Unfair Contract Terms Act 1977) then these Conditions will not affect the rights of the Client as a consumer and will apply to the extent that applicable law allows.


By using any service supplied by Turtle Networks, you are deemed to have accepted these terms and conditions.


These Conditions are divided into four parts, however all parts may not apply in every case:


Part 1 applies in all cases.

Part 2 applies where Turtle Networks is to provide software and/or equipment in connection with the Services.

Part 3 applies where the Services include ongoing support and maintenance services.

Part 4 applies where the Services include domain name registration services.



1.DEFINITIONS


1.1 In these Conditions, the following expressions will have the following meanings, unless inconsistent with the context:


"Agreement" the agreement between Turtle Networks and the Client for the provision of Services formed by these Conditions and the Order Confirmation form(s)

"Ancillary Systems" any Software and/or Equipment.

"Associated Company" in respect of either party, a subsidiary or holding company of that party or any subsidiary of such holding company and the terms "subsidiary" and "holding company" will have the meanings given to them by sections 736 and 736A Companies Act 1985.

ASP Fee” means the fee payable for the provision of the ASP Services as set out in the Order Confirmation Form.

"Business Day" a day which is not a Saturday or Sunday or public or bank holiday in England and Wales

"Business Hours" 9am to 5pm on each Business Day.

"Charges" means the ASP Fee, the Consultancy Fees and any other charges payable by the Customer to Turtle pursuant to this Agreement.

"Client Materials" data, text, images, graphics, videos, logos and other content and material, hardware or equipment provided by the Client in connection with the Agreement for use by Turtle Networks in providing the Services

"Client" as identified on the Order Confirmation form(s)

"Client System" the Client's computer system upon which the Software is loaded or otherwise in connection with which the Services are provided "Conditions" these conditions (in four parts) to be read in conjunction with the Order Confirmation Form(s)

"Commencement Date" This agreement will become effective when signed by duly authorised representatives of both parties and will continue in effect until terminated according to its terms.

"Confidential Information" means all know-how, experience, drawings, designs, circuit diagrams, flow charts, computer programs and all other technical information which might reasonably be of commercial interest to a party hereto together with all other information which is of a confidential nature and relates to the business, products, customers, suppliers or pricing of a party hereto (including proposed or anticipated products, customers, suppliers or pricing) and Confidential Information shall include (without limitation):

  • in the case of Turtle's Confidential Information, the Hosted Applications (HA) Materials; and
  • in the case of the Customer's Confidential Information, all Customer Data.

"Consultancy Services" include:

  • "Ad Hoc Consultancy Services" which means such consultancy services (if any) as Turtle agrees to provide and the Customer agrees to accept during the Term;

"Consultancy Fees" means:

  • "Time Based Consultancy Fees" which are charged on a time basis applying the current charge rates of Turtle from time to time (details of current rates are available from Turtle on request at any time);
  • "Fixed Price Consultancy Fees" which means a fixed fee for the Specified Consultancy Services as specified in The Order Confirmation Form.


"Customer Data" means all data processed by Turtle or provided to Turtle for processing or otherwise processed as part of the Services including, but not limited to, data generated by the website from visitor input.

"Customer Equipment" means the hardware and software which the Customer is required to have in use in order to use and enable the Services to be provided in accordance with this Agreement.

"Downtime" means a period during Hosted Application Hours during which there is total loss of the ASP Services.

"Defect" any defect in systems having a material effect on the Client's use or operation of the Services or any failure by any Ancillary System to comply with any term of Part 2 of these Conditions

"Domain Services" those domain registration and other related services (if any) provided to the Client by Turtle Networks pursuant to the Agreement, as described on a relevant Order Confirmation form(s)

"Equipment" any hardware, cabling and/or other equipment provided to the Client by Turtle Networks in connection with the Agreement

"Fees" the charges due to Turtle Networks under the Agreement in relation to the Services and/or product, as set out on the Order Confirmation form(s) "Turtle Networks": Turtle Networks Ltd, registered in England and Wales (Company Registration No. 3823610), whose registered office is at Turtle Networks Ltd, 4th Floor, 86-90 Paul Street, London EC2A 4NE, VAT no 760 8057 27

"HA Materials" means the Hosted Applications (including the software and its operating instructions) and related user manuals, and training materials provided by Turtle.

"HA Proprietors" means all persons who own the Intellectual Property Rights in the Hosted Applications or who have licence rights in the Hosted Applications or any part or parts thereof and which licence rights are superior to the licence rights of Turtle and the Customer.

"HA Proprietors" means the software programs or components thereof used by Turtle to provide the ASP Services.

"Initial Period" means the period of 12 months commencing on the Commencement Date.

"Intellectual Property Rights" any and all patents, trade marks, service marks, copyright, moral rights, rights in design, know-how, confidential information and all or any other intellectual or industrial property rights whether or not registered or capable of registration and whether subsisting in the United Kingdom or any other part of the world together with all or any goodwill relating to the same

"Month" means a calendar month and "monthly" shall be construed accordingly.

"Netiquette" generally accepted standards and codes of practice for use of the internet including not sending bulk unsolicited email, mail bombing or impersonating another person

"Network" means a network comprising all or any of the following, namely, modems, leased circuits and other communications hardware and software and which may be modified added to or replaced during the currency of this Agreement provided that the performance thereof is not thereby caused to fall materially below the said specifications.

"Order Confirmation Form" the order for their provision of the Services and/or products required by the Client, submitted to Turtle Networks by fax or in writing.

"Services" those development, implementation, consultancy, hosting and other services (if any) provided to the Client pursuant to the Agreement, as described on a relevant Order Confirmation Form, together with any Support Services and Domain Services. The services to be provided by Turtle hereunder as the same may be modified, added to or replaced during the Term and in accordance with the provisions of this Agreement.

"Service Interruption" means a period during Hosted Application Hours during which there is partial loss of the ASP Services.

"Service Levels" means the levels of performance to which the ASP and the Support Services are to be provided to the Customer by Turtle as set out in the Service Level Agreement.

"SLA" the level of performance to be provided by Turtle Networks to the Client in respect of the Services, as set out on the Order Confirmation Form(s)

"Software" any communications or other software provided to or made available to the Client by Turtle Networks in connection with the Agreement, but excluding Third Party Software

"Support Services" those support and maintenance services provided to the Client pursuant to the Agreement, as described on a relevant Order Confirmation Form

"Support Hours" the hours during which Turtle Networks will provide the Support Services, as set out on a relevant Order Confirmation Form

"System" means the Hosted Applications, the Turtle Hardware and the Network as the same operate together in the provision of the Services.

"System Management Regulations" means regulations introduced by Turtle from time to time for the better management of the ASP and Support Services and which may include (but are not limited to):

  • defining minimum specifications for equipment used by the Customer to interface with the Services (including, but not limited to, routers, firewalls and PC's);
  • usage restrictions to prevent unreasonable loads being imposed on the Network;
  • regulations to ensure that security and integrity of the System and the Network is maintained and including regulations which arise from the need to comply with regulations of any data centre facility engaged by Turtle in connection with the Services; and
  • regulations to ensure that any database or other applications which form part of the ASP Services are used to the best effect and within their capacities.

Term" means the effective term of this Agreement.

"Third Party Software" any software identified as third party software (if any) to be provided to the Client pursuant to the Agreement, as set out in a relevant Order Confirmation Form.

"Turtle Hardware" means the hardware used by Turtle and under its control to provide the Services including any computer hardware acting as system server(s) and which hardware may be modified added to or replaced during the currency of this Agreement provided that the performance thereof is not thereby caused to degrade.

"Turtle Provided Equipment" equipment provided by Turtle and installed at the Customer's Site for the purposes of enabling the Customer to use the Services and which equipment is specified as the Turtle Provided Equipment in The Order Confirmation Form.

"Use the Software" to load the Software onto and store and run it on the Client System and/or Equipment in accordance with the terms of the Agreement.


1.2 The clause headings and any other headings are inserted for convenience only and shall not affect the construction of this Agreement.

1.3 If any of the parties hereto consist of two or more persons their obligations hereunder shall be joint and several.

1.4 References in this Agreement to any party shall include its respective heirs successors in title permitted assigns and personal representatives and this Agreement shall be binding upon and inure to the benefit of the parties and their respective successors.

1.5 In this Agreement the singular includes the plural and vice versa and any gender includes any other gender and the neuter.

1.6 Reference to any statute, statutory provision, by-law, Statutory Instrument or the like includes a reference to such provision as from time to time amended, extended or re-enacted.

1.7 This Agreement shall be read with the Service Level Agreement and the Order Confirmation Form to it which shall be deemed incorporated into it.



2. INTERPRETATION


2.1 The headings used in the Agreement are inserted for convenience only and are not intended to be part of nor to affect the meaning or interpretation of any of the Agreement.


2.2 In the Agreement the masculine includes the feminine and the neuter, and the singular includes the plural and vice versa as the context shall admit or require.


2.3 The expression "person" means any individual, firm, body corporate, unincorporated association, partnership, government, state or agency of a state or joint venture.


2.4 In the event of a conflict between any of these Conditions and any Order Confirmation Form, the conflict will be resolved according to the following order of priority: these Conditions then the Order Confirmation Form.


2.5 The words "include", "includes", "including" and "included" will be construed without limitation unless inconsistent with the context.


2.6 The Agreement (as varied in accordance with its terms) forms the entire understanding of the parties in respect of the matters dealt within it and supersedes all previous agreements, understandings and negotiations between the parties.


2.7 The parties do not intend that any of the terms of the Agreement will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not party to it.


2.8 References in these Conditions to clauses means clauses of these Conditions. References in these Conditions to the provisions of statutes or statutory instruments are deemed to include those provisions as amended or substituted from time to time.



3. SERVICE AND/OR PRODUCT PROVISION


3.1 The Services are described or referred to on the Order Confirmation Form(s).


3.2 Turtle Networks will use its reasonable endeavours to provide the Services in accordance with any timescale set out on the Order Confirmation Form(s) (if any), but will not be liable to the Client where, using those endeavours, it fails to meet any timescale.


3.3 Turtle Networks will not be liable for any failure to provide the Services resulting from any breach by the Client or its employees, agents or subcontractors of the Agreement.


3.4 Turtle Networks will not be obliged to provide any services not referred to on the Order Confirmation Form(s). Furthermore, Turtle Networks cannot provide the Services where the Client makes use of particular systems including communications systems identified in writing by Turtle Networks.


3.5 The terms of the Agreement form the entire agreement between Turtle Networks and the Client in relation to the Services and all other understandings, agreements, warranties, conditions, terms or representations, whether express or implied, statutory or otherwise, are excluded to the fullest extent permitted by law. The Client may not rely upon any representation made or given by any employee of Turtle Networks prior to the Agreement being entered into unless confirmed in the Agreement.


3.6 Turtle Networks may at any time and from time to time improve, correct or otherwise modify all or any of the Services (including substituting Software and/or Equipment with software or equipment of similar specification) provided that such modification does not materially affect provision of the Services to the Client. Turtle Networks will endeavour to give the Client reasonable notice of any such modification, where this is reasonably practicable.


3.7 Turtle Networks will, upon arrangement and provided that no Fees are due and payable, allow the Client reasonable access to any server hosted by Turtle Networks as part of the Services during Business Hours. Access will only be granted to the Client if Turtle Networks is given at least three Business Days' notice in writing that access is required and acceptance of that request has been confirmed in writing to the Client by

Turtle Networks.


3.8 Without prejudice to its other rights and remedies, Turtle Networks may at its sole discretion suspend the provision of the whole or any part of the Services (temporarily or permanently) and will have no liability to provide the Services on the occurrence of any of the following events:

3.8.1 notified or unscheduled upgrade or maintenance of Turtle Networks's IT systems;

3.8.2 issue by any competent authority of an order which is binding on Turtle Networks which affects the Services;

3.8.3 if the Client fails to pay any Fees or any other sums owing to Turtle Networks by the Client when they fall due;

3.8.4 if an event occurs and Turtle Networks deem it to be appropriate to terminate the Agreement;

3.8.5 if the bandwidth or computer memory used by the Client in relation to the Services exceeds any agreed or stipulated level and Turtle Networks determines in its sole discretion that suspension is necessary to protect all and any internet solutions provided by Turtle Networks from time to time;

3.8.6 failure or deficiencies in the Client System referring but not limited to hardware, server corruption and security breaches. Where Turtle Networks suspends provision of the Services in accordance with clause

3.8.7, it will only be obliged to recommence provision during Business Hours and once the Client has paid all relevant outstanding sums in clear funds together with any relevant reinstatement fee (up to one month fees) and has accepted any revised payment terms requested by Turtle Networks (such as payment by direct debit).


3.9 The Client will provide to Turtle Networks the necessary Client Materials within a reasonable time period taking account of the obligations of Turtle Networks under the Agreement.


3.10 The Client warrants that the Client Materials will be accurate in all material respects and will not knowingly include material which is illegal, the accessing holding transmitting or supplying of which would be a criminal offence or which is otherwise unlawful or in breach of any applicable law or code of practice applying to such materials. In particular, the Client warrants that all necessary licences, consents and waivers (including those from rights owners, performers and other contributors) are obtained and paid for by the Client. Without prejudice to the foregoing, Turtle Networks may decline to use any Client Materials on any reasonable grounds.


3.11 The Client will supply in a timely manner all information, instructions, review and feedback reasonably required by Turtle Networks in connection with the performance of its obligations under the Agreement and will appoint a representative who is fully empowered and authorised to provide the same.



4. SERVICE DELIVERY


4.1 The Client acknowledges that, given the nature of such services, Turtle Networks cannot guarantee that the Services, when delivered via the internet, will be uninterrupted or error free.


4.2 To the fullest extent permitted by law and save as provided elsewhere in the Agreement, the Services and any Client Systems and Ancillary Systems are provided by Turtle Networks to the Client on an "as is" and "as available" basis and no warranty or representation (express or implied) of any kind are given in connection with the Agreement including as to satisfactory quality and fitness for a particular purpose. In particular, Turtle Networks gives no warranty or representation that:

4.2.1 the Services will meet the Client's requirements;

4.2.2 the Services will be provided on an uninterrupted, timely, secure or error-free basis; or

4.2.3 any results obtained from use of the Services will be accurate, complete or current.


4.3 Turtle Networks warrants that it will provide the Services with reasonable care and skill and in accordance with the SLA. Turtle Networks will not be liable for a breach of such warranty unless the Client notifies Turtle Networks in writing of such failure within 14 days of the Client becoming aware of the failure.



5. CLIENT OBLIGATIONS


5.1 The Client agrees that it will:

5.1.1 immediately notify Turtle Networks on becoming aware of any unauthorised use of all or any of the Services and/or relevant part of the Client System;

5.1.2 not use the Services, Ancillary Systems and/or Client System or allow them to be used for any unlawful purpose or for the publication, linking to, issue or display of any unlawful material (including any pirated software or any material which is obscene, pornographic, threatening, malicious, harmful, abusive, defamatory or which breaches the rights including Intellectual Property Rights of any third party or which is or encourages criminal acts or contains any virus, worm, trojan horse or other harmful code) whether under English law or regulation, the laws or regulations of the Client's country or any other place where the results of such purpose or the material in question can be accessed;

5.1.3 not use the Services, Ancillary Systems and/or Client System or allow them to be used for the publication, linking to, issue or display of any material which in the absolute discretion of Turtle Networks may harm Turtle Networks or any of its Associated Companies or clients or bring Turtle Networks into disrepute or which calls into question any action taken by Turtle Networks on the Client's behalf;

5.1.4 not use the Services, Ancillary Systems and/or Client System or allow them to be used in breach of good Netiquette practices;

5.1.5 remove or prevent access to any material hosted on any of the Equipment and/or Client System which causes or is likely to cause the Client to be in breach of the Agreement;

5.1.6 ensure that it has all necessary consents, permissions and licences to make use of the Services including registration and appropriate consents and approvals under the Data Protection Act 1998;

5.1.7 not provide any technical or other information obtained from Turtle Networks and/or relating to the Services to any person which the Client is aware or ought reasonably be aware may directly or indirectly lead to a breach of any law or regulation;

5.1.8 not, in breach of good Netiquette practices, use any service provided by any third party (including an internet web site and/or email) for the publication, linking to, issue or display of any material which refers to an internet web site hosted by Turtle Networks or any other products or services offered by Turtle Networks from time to time without Turtle Networks's prior written consent;

5.1.9 ensure that all material or data hosted by Turtle Networks on any web site operated by the Client from time to time or communicated through such site or using the Client System is checked for viruses and other harmful code and has appropriate security patches applied;

5.1.10 be responsible for keeping regular and full back ups of all material and data hosted by Turtle Networks on any web site or other system operated by the Client from time to time including the Client System and/or Ancillary Systems;

5.1.11 comply with any security policy notified to it from time to time by Turtle Networks and, in particular, ensure that all passwords and user names provided to it by Turtle or user name has become known to someone not authorised to use it or is being or is likely to be used in an unauthorised way or of any other breach of security then the Client will inform Turtle Networks immediately;

5.1.12 monitor its bandwidth in relation to the use of Services and report to Turtle Networks any use of bandwidth over and above those agreed or stipulated levels set out in the Order Confirmation Form;

5.1.13 be entirely liable for all activities conducted and charges incurred under its passwords and user names whether authorised by it or not and the Client acknowledges that Turtle Networks shall not be liable for any loss of confidentiality or for any damages arising from the Client's inability to comply with these Conditions;

5.1.14 not use any part of the Turtle Networks premises except as is reasonably necessary to inspect and maintain any co-located server hosted as part of the Services and the Client shall ensure that such server is kept in good condition and is in its original condition upon the termination of such hosting;

5.1.15 ensure that the Client obtains and maintains insurance over all parts of the Client System which are located on the premises of Turtle Networks or any of its Associated Companies and to provide evidence that such insurance is in place, upon Turtle Networks's demand;

5.1.16 not, whilst present at any Turtle Networks premises, do anything which may be dangerous or a nuisance or inconvenience or to disturb, threaten or abuse any Turtle Networks personnel or other Turtle Networks clients and the Client shall abide by all health and safety and other policies as Turtle Networks may notify to the Client from time to time in relation to any such premises;

5.1.17 ensure that all communication details which it provides to Turtle Networks are at all times true, current, accurate and complete. The Client will promptly notify Turtle Networks of any change to such details and acknowledges that Turtle Networks will not be liable for any loss suffered or incurred by the Client as a result of its failure to notify such changes to Turtle Networks; and

5.1.18 ensure that its systems (including the Client System) meet any minimum system specifications notified to the Client from time to time.


5.2 The Client acknowledges that it has appropriate knowledge of how the internet functions, the systems and products provided to it in connection with the Agreement and what types of use and content are and are not acceptable, some of which are referred to in clause 5.1.2. The Client acknowledges that Turtle Networks shall have no obligation to:

5.2.1 train the Client on its use of the Services or any Ancillary System;

5.2.2 manipulate any material which the Client wishes to and/or does post on any web site or other system it operates (including any Client System) or any communication which it issues or sends in connection with any Services; or

5.2.3 validate or vet such material for usability, legality, content or correctness.


5.3 The Client will promptly provide to Turtle Networks and/or its consultants, employees and agents such information and assistance as they may reasonably require in order to be able to carry out the Services and, where relevant, deliver and install any Ancillary Systems.


5.4 The Client will procure all necessary rights from third parties (including intellectual property licences of computer software and website content including ringtones and music) which are from time to time required in order for Turtle Networks to be able legally to provide the Services.


5.5 If, in Turtle Networks's opinion, the Client is in breach of the provisions of clauses 5.1.2 to 5.1.4 then Turtle Networks may without prejudice to its other rights and remedies immediately by written notice to the Client:

5.5.1 suspend provision of the Services;

5.5.2 terminate the Agreement; or Networks are at all times kept confidential, used properly and not disclosed to unauthorised people. If the Client has any reason to believe that any password

5.5.3 amend or remove any Client Materials and/or content appearing on any website or other system hosted by Turtle Networks on behalf of the Client (including any Client System or Ancillary System). Turtle Networks may also notify appropriate public authorities (governmental or otherwise including the police or other enforcement authority) of any such breach, where it deems necessary.


5.6 Where as part of the Services the Client is entitled (having obtained Turtle Networks's prior written consent) to resell the whole or any part of the Services to a third party then the Client will:

5.6.1 procure such third party's compliance with and acceptance of these Conditions;

5.6.2 be fully responsible for the acts and omissions of any such third party; and

5.6.3 indemnify Turtle Networks for any losses it suffers as a result of such acts or omissions.



6. PAYMENT TERMS


6.1 The Fees are payable to Turtle Networks subject to the following conditions:

6.1.1 Fees payable monthly or yearly will be paid in advance and will not be refundable in whole or part if the Agreement or relevant part is terminated during the period to which the payment relates;

6.1.2 any set up fee will (unless stated to be included within later payments) be payable immediately;

6.1.3 additional Fees will become payable if the Client exceeds agreed or stipulated bandwidth use levels.


6.2 The Client agrees to pay Turtle Networks's invoices within 7 days of invoice due date. If invoices are not settled in full by then, the Client will without prejudice to its other rights and remedies (including the right to suspend the Services under clause 3.8.3) be liable to pay interest on any sum outstanding from the due date for payment at the annual rate of 2% above the base lending rate from time to time of Lloyds Bank plc

accruing on a daily basis until payment is made whether before or after any

judgement.


6.3 All sums payable to Turtle Networks under the Agreement must be paid in full with no set-off or deduction.


6.4 Turtle Networks has a general and particular lien over the Client System until all claims and money payable by the Client to Turtle Networks on any account whatsoever have been received in full clear funds. If the Client fails to discharge any lien within a reasonable time from the date of notice of exercise then the Client System may be sold in or towards satisfaction of that lien and Turtle Networks will account to the Client for any excess.


6.5 Without prejudice to any other of its rights and remedies, Turtle Networks will be entitled to remove the Client's data from its systems and any Equipment and/or put the Equipment to any use other than the Client's if any amount due under the Agreement is not paid within 30 days of its due date for payment. Turtle Networks is not required to back up such data or return the same to the Client prior to any such removal or following termination of the Agreement.


6.6 All monies received from Clients are treated as payment into a Client's account with respect to any liabilities.


6.7 Turtle Networks reserve the right to use any monies received as credit against any outstanding liabilities even if such monies were intended (either explicitly or not) as credit against a particular invoice, project or any undertaking by Turtle Networks on behalf of a Client.


6.8 SMS, disk storage, bulk email and FAX charges are payable at end of billing period or prior to billing period if these services are part of included contract.



7. CONFIDENTIAL INFORMATION


7.1 Each party will (unless contrary to law)

7.1.1 keep confidential all information obtained from the other under or in connection with the Agreement ("Information");

7.1.2 not disclose any Information to any third party without the prior written consent of the other except to such persons and to such extent as may be strictly necessary for the performance of the Agreement;

7.1.3 not use any Information otherwise than for the purposes of the Agreement.


7.2 The provisions of clause 7.1 do not apply to Information which:

7.2.1 is or becomes public knowledge (otherwise than by breach of this clause); or

7.2.2 was in the possession of the party concerned without restriction as to its disclosure before receiving it from the disclosing party; or

7.2.3 is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure; and nothing in this clause 7 prevents either party from disclosing any Information for a proper purpose to a public authority or any regulatory body, or to a court of law in the United Kingdom or elsewhere in legal proceedings, or to its senior management, its auditors, bankers, lawyers or other professional advisers.


7.3 The provisions of this clause 7 will continue to apply notwithstanding termination of the Agreement.


7.4 The Client, by entering into the Agreement, consents to Turtle Networks sending to the Client by whatever means the Company deems appropriate (whether by email or otherwise) information concerning new products and other services that Turtle Networks and its Associated Companies may from time to time offer.



8. INTELLECTUAL PROPERTY


8.1 The Client acknowledges and agrees that it will not own or acquire ownership of any Intellectual Property Rights in or relating to the Services or created in performing the Services and that it will have no rights in or to the Services other than the rights expressly granted by the Agreement.


8.2 The Client will indemnify and keep Turtle Networks indemnified from and against all costs (including the costs of enforcement), expenses, liabilities (including any tax liability), injuries, losses, damages, claims, demands, legal costs (on a full indemnity basis) and judgements which Turtle Networks incurs or suffers as a consequence of infringement of any Intellectual Property Right of any third party arising directly or indirectly from:

8.2.1 the provision by Turtle Networks of Services making use of information or specifications supplied by the Client;

8.2.2 the Client's failure to procure all necessary rights from third parties which are from time to time required in order for Turtle Networks to be able legally to provide the Services; or

8.2.3 the use by Turtle Networks in connection with the Agreement of the Client System and the Client Materials.

8.3 No Intellectual Property Rights created or acquired by Turtle Networks will transfer or be assigned to the Client unless Turtle Networks and the Client have signed a written assignment document to that effect.


8.4 The Client shall keep the Ancillary Systems in good condition during the continuance of the Agreement and free of all charges, liens and encumbrances and protect it from any and all judicial process.



9. LIABILTY


9.1 The provisions of this clause 9 and the provisions of clauses 4 and 24 set out the entire liability of TurtleNetworks (including any liability for the acts or omissions of its consultants, employees, agents and authorised representatives) to the Client in respect of:

9.1.1 any breach of the Agreement; and

9.1.2 any representation, statement or tortious act or omission including negligence arising under or in connection with the Agreement.


9.2 Nothing in the Agreement excludes or limits the liability of Turtle Networks for death or personal injury caused by the negligence of Turtle Networks, fraud or a breach of section 12 of the Sale of Goods Act 1979.


9.3 Subject to clauses 9.2 the total liability of Turtle Networks in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance or contemplated performance of the Agreement is limited to:

9.3.1 £10,000 for loss of or damage to tangible property; and

9.3.2 for any other kind of loss, one and a quarter times the amount of sums paid by the Client to Turtle Networks pursuant to the Agreement (excluding VAT and expenses) during the preceding 12 month period.


9.4 Turtle Networks will not be liable to the Client in contract, tort, misrepresentation or otherwise (including negligence), for any indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever, or for any loss of profit, loss of business, loss of contract, depletion of goodwill or otherwise (whether direct or indirect), and whether or not caused by the negligence of Turtle Networks or its employees, agents or authorised representatives, which arises out of or in connection with the Agreement.


9.5 The Client acknowledges that the allocation of risk in the Agreement reflects the price paid for the Services and that it is not within the control of Turtle Networks how or for what purposes they are used.




10. CLIENT INDEMNITY


The Client will fully indemnify and keep Turtle Networks and its Associated Companies, officers, partners, employees and agents fully indemnified from and against all actions, demands, costs (on a full indemnity basis), losses, penalties, damages, liability, claims and expenses (including legal fees) whatsoever incurred by it and arising from any of the following:

10.1 the Client's breach of the Agreement, negligence or other default;


10.2 the operation or break down of any IT systems owned or used by the Client including the Client System but not the Equipment; or


10.3 the Client's use or misuse of the Services.



11. FORCE MAJEURE


Neither party is under any liability to the other party in respect of anything which, apart from this provision, may constitute a breach of the Agreement arising by reason of force majeure which means, in relation to either party, circumstances beyond the reasonable control of that party including acts of God, acts of any governmental or supra-national authority, war or national emergency, riots, civil commotion, fire, network failure, systems fault, unauthorised use or access to the IT systems of Turtle Networks or the Client, explosion, flood, epidemic, lockouts (whether or not by that party), strikes and other industrial disputes (in each case, whether or not relating to that party's workforce), restraints or delays affecting shipping or carriers, inability or delay in obtaining supplies of adequate or suitable materials and currency restrictions, to the extent outside of its reasonable control.



12. TERM AND TERMINATION


Without prejudice to the remaining provisions of this clause 12 and any other rights and remedies available to Turtle Networks:


12.1 Turtle Networks will provide the Services for the period of 12 months from the date of the relevant Order Confirmation Form or, where different, any other period of supply stated on the Order Confirmation Form (such period being termed the "Initial Period") and will continue beyond that period, subject to termination by:


12.1.1 the Client upon serving 30 days' written notice on Turtle Networks at any time after the Initial Period.

12.1.2 Turtle Networks serving 30 days' written notice on the Client to expire at any time after the Initial Period.


12.2 Turtle Networks may immediately terminate the Agreement (or at its option, any part of it) by notice in writing to the Client if the Client fails to pay to Turtle Networks any sum due under the Agreement on the due date for payment.


12.3 either party may terminate the Agreement (or, at its option, any part of it) forthwith by notice in writing to the other if the other party:

12.3.1 is in material breach of the Agreement and fails (where the breach is capable of remedy) to remedy the breach within 30 days of the receipt of a request in writing to remedy the breach, such request setting out the breach and indicating that failure to remedy the breach may result in termination of the Agreement;

12.3.2 becomes the subject of a voluntary arrangement under section 1 of the Insolvency Act 1986;

12.3.3 is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986;

12.3.4 has a receiver, manager, administrator or administrative receiver appointed over all or any parts of its undertaking, assets or income, has passed a resolution for its winding-up, or has a petition presented to any court for its winding-up or for an administration order; or

12.3.5 has ceased or threatened to cease to trade.



13. CONSEQUENCES OF TERMINATION


13.1 Termination of the Agreement is without prejudice to the rights and duties of either party accrued prior to termination.


13.2 The clauses of the Agreement which expressly or impliedly have effect after termination will continue to be enforceable notwithstanding termination.


13.3 Turtle Networks may without notice remove the Client's data from its systems and any Equipment after expiry of five Business Days following termination. For the purposes of this clause, the date of termination will be either the date that Turtle Networks receives signed authorisation from the Client instructing cancellation of account or the date of expiry of notice of termination served in accordance with these Conditions.


13.4 Upon termination of the Agreement, the Client will forthwith:

13.4.1 cease to use the Software, Equipment and Services

13.4.2 erase the Software from the Client System and certify to Turtle Networks that this has been done;

13.4.3 return to Turtle Networks any hardware or other equipment loaned to the Client in connection with the Services or any other materials and equipment owned by Turtle Networks; and

13.4.4 pay all outstanding invoices raised by Turtle Networks pursuant to the Agreement and pay for all work in progress not previously paid for on a reasonable pro-rata basis (subject to receipt of an invoice for the same from Turtle Networks).


13.5 In the event of termination of the Agreement by the Client part way through the Initial Period, the Client remains obliged to pay for Services comprising the provision of server hosting for the remainder of that period.


13.6 Where following termination, Turtle Networks is unable to cancel any registration of a domain name registered on behalf of the Client, it may levy a minimum charge to cover the cost of the domain registration fee.


13.7 Where the Client services include the purchase of licensing for software by Turtle Networks on behalf of the client, in the event of termination of the agreement by the client, Turtle Networks is unable to refund any proportion of the software and/or licensing fees incurred.



14. SEVERABILITY


The illegality, invalidity or unenforceability of any provision of the Agreement will not affect the legality, validity or enforceability of the remainder. If any such provision is found by any court or competent authority to be illegal, invalid or unenforceable, the parties agree that they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable.



15. WAIVER


15.1 The failure or delay by either party in exercising any right, power or remedy of that party under the Agreement will not in any circumstances impair such right, power or remedy nor operate as a waiver of it. The single or partial exercise by either party of any right, power or remedy under the Agreement will not in any circumstances preclude any other or further exercise of it or the exercise of any other right, power or remedy.


15.2 Any waiver by either party of a breach of or default under any of the terms of the Agreement by the other party is not deemed a waiver of any subsequent breach or default and in no way affects the other terms of the Agreement.




16. ASSIGNMENT AND SUBCONTRACTING


The Client may not assign the benefit or delegate the burden of the Agreement nor sub-license any of its rights under the Agreement (including to its Associated Company) without the prior written consent of Turtle Networks. Any consent provided by Turtle Networks under this clause is given on condition that the assignee or licensee, as the case may be, agrees to comply with the terms of the Agreement as if they were the Client. Turtle Networks may sub-contract or assign any or all of its rights and obligations under the Agreement.



17. AMENDMENTS


No variation or amendment to the Agreement (including any Order Confirmation Form) is effective unless agreed in writing and signed by an authorised representative of Turtle Networks.



18. NOTICES


Any notice to be given or made by either party under or in connection with the Agreement must be in writing and given or made to the other party at its address stated in the Order Form or to such other address as either party may from time to time notify to the other. Every notice, if so addressed, is deemed to have been duly given or made, if delivered by hand, upon delivery at the address of the relevant party, if sent by prepaid first class post, two Business Days after the date of posting and if transmitted by facsimile, at the time of transmission (provided a confirmatory letter is sent by prepaid first class post) provided that, where, in accordance with the above provisions, any notice would otherwise be deemed to be given or made on a day which is not a Business Day or after 4.00 p.m. on a Business Day, such notice shall be deemed to be given or made at 9.00 a.m. on the next Business Day. Turtle Networks may additionally serve notice on the Client under or in connection with the Agreement by email to the Client by sending an email to the contact email address stated on the Order Confirmation Form(s) or, in the case of a Client for whom Turtle Networks has registered a domain name, to webmaster@[registered domain name], and in such a case the email will be deemed sent once transmitted from Turtle Networks's email server.



19. APPLICABLE LAW AND JURISDICTION


The construction, performance and validity of the Agreement will be governed by English law and the English courts have jurisdiction to settle any disputes which may arise out of or in connection with it.



PART 2 - ANCILLARY SYSTEMS SUPPLY



20. PROVISION OF SOFTWARE


20.1 In these Conditions, the following expressions will have the following meanings, unless inconsistent with the context:


20.2 Turtle Networks grants to the Client the non-exclusive right to Use the Software for so long as the relevant Services continue to be provided subject to the remaining terms of these Conditions.


20.3 Turtle agrees with effect from the Commencement Date in consideration of the payment of the Charges by the Customer to supply to the Customer:
20.3.1 The Services for the Festival Pro Application, and the Connection of the services to the Website http://yourhost.festivalprosoftware.com/.
20.3.2 the Support Services, that include email support as standard and/or phone support depending on support options purchased.
20.3.3 the Specified Consultancy Services (if any), and
20.3.4 such Ad-Hoc Consultancy Services as the parties shall agree upon from time to time during the Term.

20.4 The Services shall be supplied:
20.4.1 on a non-exclusive basis,
20.4.2 in accordance with the Service Level Agreement (where applicable) and the Order Confirmation Form.
20.4.3 upon the terms and conditions of this Agreement.

20.5 In relation to the Consultancy Services Turtle undertakes to:
20.5.1 perform the same in a professional and diligent manner, and
20.5.2 use its reasonable endeavours to ensure that while its staff are on the Customer's premises they conform to the Customer's normal codes of staff and security practice as notified to Turtle by the Customer in writing; and
20.5.3 use its reasonable endeavours to maintain continuity in the staff engaged to provide the Consultancy Services.

20.6 The Customer agrees that if, in the course of performing the Services, it is necessary or desirable for Turtle to access or use any equipment, software or data of the Customer (or which is in the possession of the Customer) then the Customer grants to Turtle a non-exclusive, royalty free licence, during the Term to use the same solely for the purpose of delivering the Services (including, without limitation and for the avoidance of doubt, Consultancy Services, Support Services, maintenance of the Hosted Applications or the Network and preparing for delivery of the Services) and it is declared that Turtle shall have no right to use the same for any other purpose or at any other time.

20.7 The following provisions apply to the Hosted Applications:
20.7.1 Turtle hereby grants to or will procure from the HA Proprietors for the Customer a non-exclusive, royalty free licence, during the Term to use the Hosted Applications and any ancillary software solely for the purpose of using the ASP Services in accordance with this Agreement and it is declared that the Customer shall have no right to use the same for any other purpose or at any other time.
20.7.2 The Customer shall not (i) reproduce, duplicate, disseminate, copy, sell, rent, lease or loan or otherwise disclose any HA Materials; (ii) electronically transmit any HA Materials over a network except as necessary for the Customer's licensed use of the Hosted Applications; (iii) use run-time versions of third-party products embedded in any Hosted Application, if any, for any use other than the intended use of that Hosted Application, (iv) except to any extent permitted by law, modify, disassemble, decompile, or reverse engineer any Hosted Application; (v) sublicense or transfer possession of any copy of any Hosted Application to another party, except, in each such case, with the prior written consent of Turtle and the relevant HA Proprietor; or (vi) use any Hosted Application in any way not expressly provided for by this Agreement.
20.7.3 Title to the Hosted Applications shall not pass to the Customer. The Customer shall acknowledge that the Hosted Applications are the property of the respective HA Proprietors.
20.7.4 The HA Proprietors disclaim all warranties, express or implied, in favour of the Customer and shall not be liable to the Customer for any damages, whether direct, indirect, incidental or consequential, arising from the use of the Hosted Applications.
20.7.5 Access to Festival Pro Application Service: The Customer is responsible for obtaining all hardware, software and services which are necessary to connect to the Festival Pro Site and access the Services including without limitation, all computers, web browsers, and services provided by an Internet service provider. All such facilities and services shall comply with Turtle Networks interface specifications for the Services described in the Order Confirmation Form Documentation or as otherwise required by Turtle Networks.
20.7.6 At the termination or expiry of the Term the Customer shall discontinue use of the Hosted Applications and shall, at the option of Turtle, destroy or return such components of the Hosted Applications as shall be in its possession to Turtle including all archival or other copies.

20.8 Turtle shall provide disk space on Turtle's server for storage of the ASP solution and any data files associated with the ASP solution.

20.9 The ASP solution will be available to Internet users with an availability of 99.9% per annum, normal maintenance and unforeseen hardware or communications problems excepted. To minimise server downtime during peak usage periods, Turtle will use reasonable efforts to schedule routine maintenance during non-peak hours.

20.10 Turtle will backup the ASP application and all data files associated with it at least once each day and will store the backup materials in a safe secure location that is suitable for magnetic media.

20.11 Turtle, in its sole discretion, may change, suspend or discontinue any aspect of the ASP application at any time, including the availability of any ASP application feature, database or content. RMT may also impose limits on certain features and services or restrict your access to parts or all of the ASP application without notice or liability.



21 BULK EMAILING

21 Use Restrictions

21.1 You may not use the bulk email system in any way for sending any unsolicited e-mail directed to people not personally known to you, including but not limited to junk mail, chain letters or other unsolicited bulk e-mail, commercial or otherwise or any e-mail sent that Turtle reasonably believes constitutes as unsolicited e-mail, based on applicable laws and industry practices.

21.2 You agree to pay for the bulk mail based on the volume of email you send.

21.3 The Mass E-mail Messaging Services may only be used for lawful purposes. Sending or solicitation of any material that violates any law is prohibited. This includes, but is not limited to, any material that is obscene, threatening, harassing, libellous, or in any way violates intellectual property laws or a third party's intellectual property rights.

21.4 Turtle may add a "Sent By" or similar identifying message in the footer of every message you send using the bulk email system. Also Turtle will add a link allowing subscribers to automatically unsubscribe from the service. You should not try and circumvent any users from unsubscribing from the service or re-subscribe them to the bulk mail service unless they have explicitly asked to.

21.5 Termination of Bulk Email Services. You agree that Turtle, in its sole discretion, may terminate your password, account (or any part thereof) or use of Festival Pro and remove and discard any Email if Turtle believes that you have violated or acted inconsistently with the letter or spirit of these T&C. Turtle may also in its sole discretion and at any time discontinue providing the bulk emailing services, or any part thereof. You agree that any termination of your access to the bulk emailing services under any provision of these T&C may be effected without notice to you and agree that Turtle may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to the bulk email services. Further, you agree that Turtle shall not be liable to you or any third party for any termination of your access to the bulk email services; provided.


22. CLIENT'S UNDERTAKINGS


The Client undertakes:


22.1 to maintain accurate and up-to-date records of the number and locations of all copies of the Software; with the exception of free/open source software


22.2 to take good care of the Ancillary Systems; and


22.3 not to provide or otherwise make available the Software in whole or in part (including program listings, object and source program listings, object code and source code) in any form to any person other than the Client's employees without the prior written consent of Turtle Networks. with the exception of free/open source software



23. ALTERATIONS


23.1 Except to the extent and in the circumstances expressly required to be permitted by Turtle Networks by law, the Client may not:

23.1.1 alter, modify, adapt or translate the whole or any part of the program listings, object and source program listings, object code or source code in the Software in any way whatsoever;

23.1.2 permit the whole or any part of the Software to be combined with or become incorporated in any other computer programs; or

23.1.3 decompile, disassemble or reverse engineer the Software; nor attempt to do any of these things.


23.2 To the extent that the law applicable to the Agreement grants the Client the right to decompile the Software in order to obtain information necessary to render the Software interoperable with other computer programs used by the Client, Turtle Networks undertakes to make that information readily available to the Client. Turtle Networks may impose reasonable conditions (including a reasonable fee) for doing so. In order to ensure that the Client receives the appropriate information, the Client must first give to Turtle Networks sufficient details of the Client's objectives and the other computer programs concerned.



24. PERFORMANCE


24.1 The Client acknowledges that:

24.1.1 software in general is not error-free, and agrees that the existence of such errors will not constitute a breach of the Agreement; and

24.1.2 the Ancillary Systems will operate only in conjunction with the Client System and other operating systems that may be notified by Turtle Networks in writing from time to time.


24.2 Turtle Networks will use its reasonable endeavours to check the Software for the most commonly known viruses prior to delivery to the Client. However, the Client is solely responsible for virus scanning the Software and Turtle Networks gives no warranty that the Software will be free from viruses.


24.3 Turtle Networks warrants that (subject to the other provisions of the Agreement) the Ancillary Systems will as at delivery be free from material errors which prevent the Client's use of the Services and conform in all material respects with any applicable specification agreed in writing between the Client and Turtle Networks. Turtle Networks will not be liable for a breach of this warranty:

24.3.1 if the error in question has been caused by any modification variation or addition to any part of the Ancillary Systems not performed by Turtle Networks, their incorrect use by the Client, or use with or in connection with systems with which they are incompatible; or

24.3.2 where the Client does not notify Turtle Networks in writing of a failure within 14 days of becoming aware of the same.


24.4 If the Client makes a valid claim against Turtle Networks based on the failure by Turtle Networks to comply with the warranty set out in clause 24.3 Turtle Networks will at its option take such steps as it deems necessary to remedy such failure or refund such part of the Fees as relates to the defective Ancillary Systems.


24.5 If Turtle Networks complies with clause 24.4 it will have no further liability for a breach of the warranty set out in clause 24.3



25. THIRD PARTY SOFTWARE


Any Third Party Software is supplied to the Client on the basis of the relevant third party's standard licence terms provided to the Client with the relevant Third Party Software and with which the Client agrees to comply.


PART 3 - SUPPORT SERVICES


26. PROVISION OF SUPPORT SERVICES

26.1 Turtle Networks will provide the Support Services to the Client upon the terms and conditions set out in this Part 3 and Part 1 of these Conditions.


26.2 Turtle Networks will only be obliged to provide the Support Services during Support Hours.


26.3 The obligation of Turtle Networks to provide Support Services will not extend to:

26.3.1 rectification of lost or corrupted data;

26.3.2 Ancillary Systems altered, modified or varied by other than Turtle Networks;

26.3.3 attendance to faults arising from the Client's failure to comply with Turtle Networks's instructions with regard to the use of the Services or any documentation or manuals provided by Turtle Networks, or operator error

or omission; or

26.3.4 attendance to faults attributable to the use or interaction of an Ancillary System with other software or systems with which it is not compatible. Turtle Networks will charge in addition to the Fees for the carrying out any remedial work described in clauses 26.3.1 to 26.3.3


26.4 Turtle Networks will use its reasonable endeavours to provide the Support Services in accordance with the SLA.


Scope of Support Services

26.5 Turtle Networks will install the standard operating system Software on to the Client System or, where appropriate, the Equipment.


26.6 If a Defect occurs, the following procedure will be followed:

26.6.1 the Client will notify Turtle Networks of the Defect and provide such information and assistance as Turtle Networks reasonably requires in connection with such Defect; and

26.6.2 Turtle Networks will analyse the Defect and use its reasonable endeavours to rectify the Defect in question or propose a solution in connection with the same, within ten Business Days of being notified of the same.






PART 4 - DOMAIN SERVICES


27. SERVICE PROVISION


27.1 Turtle Networks will provide the Domain Services to the Client upon the terms and conditions set out in this Part 4 and Part 1 of these Conditions.


27.2 The Client undertakes and warrants to Turtle Networks that the registration of any domain name requested by it (a "Requested Domain"):

27.2.1 and the manner in which it is to be directly or indirectly used will not infringe any third party rights; and

27.2.2 is not being made in bad faith or could be considered to be an abusive registration under the ICANN or Nominet dispute resolution policies, whichever is appropriate. The Client also confirms and warrants that any Requested Domain is not being registered and will at no time whatsoever be used for any unlawful purpose.


27.3 The Client acknowledges that, whilst Turtle Networks will use its reasonable endeavours to register a Requested Domain, Turtle Networks will not be obliged to accept any request to register or continue to process any registration of a Requested Domain.


27.4 The Domain Services are limited to forwarding the application for registration to the relevant naming authority, providing reasonable administration services in relation to the application and notifying the result of the application to the Client within a reasonable period after communication from the authority. Turtle Networks will use reasonable endeavours to notify the Client of any renewal dates however Turtle Networks accepts no liability for the loss of registration of any Requested Domain.


27.5 Turtle Networks makes no representations or warranties (expressed or implied) of any kind (and they are expressly disclaimed) with respect to availability or likelihood of registration of any Requested Domain. The Client acknowledges that Turtle Networks cannot guarantee the reservation or registration of any Requested Domain and that the registration of such domain name will be subject to any registration requirements of the appropriate registry.


27.6 The Client will check that the domain name as reported on all documents sent to the Client (such as invoices and e-mail notifications) is spelt correctly. The Client will notify Turtle Networks of any incorrect spellings of a Requested Domain promptly and in any event within 24 hours of receiving such document.


27.7 The Client will at all times comply with the terms and conditions (from time to time subsisting) applying to the registration of domain names published by the relevant naming authority (including the domain dispute resolution policy of that authority) and any other authority having similar force.

27.8 If the Client wishes to transfer ownership of a Requested Domain then it will procure that all necessary consents to that transfer are obtained and will deliver up to Turtle Networks, on demand, documentary evidence of that all such consents have been obtained. The Client agrees that prior to transferring ownership of a Requested Domain to another person (the "Transferee") the Client will procure that the Transferee authority, the registry administrators, and other third parties as applicable laws may require or permit including the police or other enforcement authority. The Client further acknowledges that Turtle Networks may make publicly available, or directly available to third party vendors, some, or all, of the domain name registration information provided, for purposes of inspection (such as through the WHOIS service) or other purposes as required or permitted by ICANN, Nominet and applicable law. The Client consents to any and all such disclosures, whether during or after the term of registration of the Requested Domain. The Client irrevocably waives any and all claims and causes of action arising from such disclosure or use of the domain name registration information by Turtle Networks. agrees in writing to be bound by the terms of the Agreement. A Requested Domain will not be transferred until Turtle Networks receives such written assurances as it requires that the Transferee is bound by the terms of the Agreement.


27.9 Turtle Networks will not transfer ownership of a Requested Domain until all Fees attributable to the Domain Services which are due have been paid by the Client to Turtle Networks.


27.10 Turtle Networks may from time to time change the registrar that a Requested Domain is held with, at its discretion and without notice to the Client.


27.11 The Client agrees and acknowledges that Turtle Networks will make registration information provided by the Client in relation to the Requested Domain available to ICANN, Nominet or any other appropriate registration authority, the registry administrators, and other third parties as applicable laws may require or permit including the police or other enforcement authority. The Client further acknowledges that Turtle Networks may make publicly available, or directly available to third party vendors, some, or all, of the domain name registration information provided, for purposes of inspection (such as through the WHOIS service) or other purposes as required or permitted by ICANN, Nominet and applicable law. The Client consents to any and all such disclosures, whether during or after the term of registration of the Requested Domain. The Client irrevocably waives any and all claims and causes of action arising from such disclosure or use of the domain name registration information by Turtle Networks.